Frequently Asked Questions
Get the answers to your questions
Pupular Questions
Our Food
Do Ollie's recipes meet AAFCO standards?
Ollie’s recipes are vet-designed recipes that meet AAFCO guidelines for all life stages. This helps to give you confidence with our amazing recipes that your pup is getting what they need! 🐾
New Fresh Recipe - Pork W/Apples
We are excited to announce we have a new Fresh Recipe Pork With Apples. This well-rounded dish is the perfect new addition to your pup’s regular recipe rotation. Fresh pork brings variety to the table, while whole ingredients like butternut squash, sweet potatoes, carrots, and apples deliver the high-quality nutrition you’ve come to expect from all of Ollie’s clean, simple recipes.
Have questions about your Pup's stool while transitioning?
We have an exciting resource to help you as you transition your pup to Ollie. We have Ollie Transition Specialists who are available to review your Pup’s stool and give you tailored guidance while you are transitioning.
To take advantage of this feature you need to have downloaded and logged in to our Ollie App. Once there you you will see a Digestion Scan option. This will allow you take a pic of your pup’s stool for our Vet Techs to review and provide the next steps for your pup’s transition. 💩
Can I freeze the food? And how long will it last?
Absolutely! We recommend storing your packs in the freezer, they will last up to 6 months unopened.
Before feeding, you can move packs to your refrigerator to thaw over 24 hours. In the fridge, the food will be good to serve your dog for up to 4 days.
Always remember to put the Ollie in the puptainer with the lid on it after you’ve opened it to preserve the freshness.
How should I make the switch/transition to Ollie food?
Step by Step Video on How to Transition
Since you just joined the Ollie pack or are looking to join, we’re happy to walk you through the transition guidelines that are included in our welcome kits.
Making the switch for most dogs means gradually transitioning to new food so their stomach doesn’t get upset.
A new diet causes disruption of the good bugs in your dog’s gut – called the microbiome – but if you take your time, their microbiome will adapt.
It should take around 7-10 days depending on how well your pup does during the transition:
What ingredients are used in Ollie's dog food?
Ollie’s focus is on human-grade ingredients for your dog–– because why shouldn’t your dog eat the most nutritious food out there? Ollie creates their recipes with high-quality meat and plant based proteins. We’re obsessed with throwing superfoods into our food, like sweet potatoes, and sneak in fruits and veggies, like blueberries and spinach, for the highest nutritional density.
Your Subscription
Do Ollie's recipes meet AAFCO standards?
Ollie’s recipes are vet-designed recipes that meet AAFCO guidelines for all life stages. This helps to give you confidence with our amazing recipes that your pup is getting what they need! 🐾
New Fresh Recipe - Pork W/Apples
We are excited to announce we have a new Fresh Recipe Pork With Apples. This well-rounded dish is the perfect new addition to your pup’s regular recipe rotation. Fresh pork brings variety to the table, while whole ingredients like butternut squash, sweet potatoes, carrots, and apples deliver the high-quality nutrition you’ve come to expect from all of Ollie’s clean, simple recipes.
Do Ollie's recipes meet AAFCO standards?
Ollie’s recipes are vet-designed recipes that meet AAFCO guidelines for all life stages. This helps to give you confidence with our amazing recipes that your pup is getting what they need! 🐾
New Fresh Recipe - Pork W/Apples
We are excited to announce we have a new Fresh Recipe Pork With Apples. This well-rounded dish is the perfect new addition to your pup’s regular recipe rotation. Fresh pork brings variety to the table, while whole ingredients like butternut squash, sweet potatoes, carrots, and apples deliver the high-quality nutrition you’ve come to expect from all of Ollie’s clean, simple recipes.
Have questions about your Pup's stool while transitioning?
We have an exciting resource to help you as you transition your pup to Ollie. We have Ollie Transition Specialists who are available to review your Pup’s stool and give you tailored guidance while you are transitioning.
To take advantage of this feature you need to have downloaded and logged in to our Ollie App. Once there you you will see a Digestion Scan option. This will allow you take a pic of your pup’s stool for our Vet Techs to review and provide the next steps for your pup’s transition. 💩
Can I freeze the food? And how long will it last?
Absolutely! We recommend storing your packs in the freezer, they will last up to 6 months unopened.
Before feeding, you can move packs to your refrigerator to thaw over 24 hours. In the fridge, the food will be good to serve your dog for up to 4 days.
Always remember to put the Ollie in the puptainer with the lid on it after you’ve opened it to preserve the freshness.
How should I make the switch/transition to Ollie food?
Step by Step Video on How to Transition
Since you just joined the Ollie pack or are looking to join, we’re happy to walk you through the transition guidelines that are included in our welcome kits.
Making the switch for most dogs means gradually transitioning to new food so their stomach doesn’t get upset.
A new diet causes disruption of the good bugs in your dog’s gut – called the microbiome – but if you take your time, their microbiome will adapt.
It should take around 7-10 days depending on how well your pup does during the transition:
What ingredients are used in Ollie's dog food?
Ollie’s focus is on human-grade ingredients for your dog–– because why shouldn’t your dog eat the most nutritious food out there? Ollie creates their recipes with high-quality meat and plant based proteins. We’re obsessed with throwing superfoods into our food, like sweet potatoes, and sneak in fruits and veggies, like blueberries and spinach, for the highest nutritional density.
Have questions about your Pup's stool while transitioning?
We have an exciting resource to help you as you transition your pup to Ollie. We have Ollie Transition Specialists who are available to review your Pup’s stool and give you tailored guidance while you are transitioning.
To take advantage of this feature you need to have downloaded and logged in to our Ollie App. Once there you you will see a Digestion Scan option. This will allow you take a pic of your pup’s stool for our Vet Techs to review and provide the next steps for your pup’s transition. 💩
Can I freeze the food? And how long will it last?
Absolutely! We recommend storing your packs in the freezer, they will last up to 6 months unopened.
Before feeding, you can move packs to your refrigerator to thaw over 24 hours. In the fridge, the food will be good to serve your dog for up to 4 days.
Always remember to put the Ollie in the puptainer with the lid on it after you’ve opened it to preserve the freshness.
How should I make the switch/transition to Ollie food?
Step by Step Video on How to Transition
Since you just joined the Ollie pack or are looking to join, we’re happy to walk you through the transition guidelines that are included in our welcome kits.
Making the switch for most dogs means gradually transitioning to new food so their stomach doesn’t get upset.
A new diet causes disruption of the good bugs in your dog’s gut – called the microbiome – but if you take your time, their microbiome will adapt.
It should take around 7-10 days depending on how well your pup does during the transition:
What ingredients are used in Ollie's dog food?
Ollie’s focus is on human-grade ingredients for your dog–– because why shouldn’t your dog eat the most nutritious food out there? Ollie creates their recipes with high-quality meat and plant based proteins. We’re obsessed with throwing superfoods into our food, like sweet potatoes, and sneak in fruits and veggies, like blueberries and spinach, for the highest nutritional density.
Creating Your Plan
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Shipping and Delivery
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Ollie + Van Leeuwen Frozen Treat
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Ollie Health | Digestion Screenings
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Ollie Health | Dental Screening
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Ollie Health | Weight Screening
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Ollie Health | Skin & Coat
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Do Ollie's recipes meet AAFCO standards?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Still need help? Contact us.
Available in English or Español
Email us
caninecare@myollie.com
Call us
844-88-OLLIE (65543)
Live chat with
canine support
text us
844-88-OLLIE (65543)
*By texting us, you consent to receive text messages from Ollie at the mobile number you used to text and you are opting-in to receive future messages or a phone call at the number you provided. Message & Data rates may apply. Reply STOP anytime to opt-out.
